Plov support

We are here to help with the Plov app. Email info@ingia.net from the address on your account, or with the phone number you signed in with, and tell us what happened. Please never send a sign-in code or a password; we will never ask for one.

Common questions

My sign-in code did not arrive

Wait a minute, check the number is right, then ask for a new code. You can also choose "Call me instead", or sign in with Apple, Google or an emailed code.

I cannot find my bill

Pay with the invoice code printed at the bottom of your receipt, like NOK-1051: the restaurant's letters, a dash and the check number. The bill may already be paid, or the restaurant may not have opened it yet. Ask your server to open it, then try again.

A payment did not go through

If you lost your connection while paying, open Rewards to see whether the payment shows. If you are charged twice or not sure, email us the restaurant, the date and the amount.

Credit and gifts

Your credit does not expire. A gift to someone who is not on Plov yet can be claimed after they sign up; if it is not claimed within 14 days it comes back to you.

Delete my account

Open Settings in the app and choose Delete account, or read how deleting your account works.

My privacy

Read our Privacy Policy and Terms of Use.